Last Updated: December 06, 2025

This Cancellation and Refund Policy (“Policy”) constitutes a legally binding agreement between Stado Payroll
(“Company,” “We,” “Us,” or “Our”), a provider of cloud-based payroll and workforce management solutions, and the
Subscriber (“User,” “You,” or “Your”).
By subscribing to the Stado Payroll platform (the “Service”) and/or purchasing associated hardware, You explicitly
acknowledge and agree to be bound by the terms of this Policy. This Policy constitutes an “electronic record” under the
Information Technology Act, 2000 and the rules made thereunder, and is generated by a computer system and does not
require any physical or digital signatures.

1. Nature of Services and Annual Commitment

The User acknowledges that the Stado Payroll solution is offered strictly on an Annual Subscription Basis. The Service
includes:
1. Software-as-a-Service (SaaS): The cloud-hosted payroll management dashboard, mobile application, and API
integrations.
2. Hardware (Optional): Biometric attendance devices, tablets, or other physical peripherals purchased from the
Company.
1.1. Annual Term: The subscription to the Service is valid for a period of twelve (12) months (“Annual Term”) from the
date of activation. The User agrees that the Subscription Fee for the entire Annual Term is payable in advance.
2. Cancellation and Refund Policy
Since the Service is provided on a discounted, long-term annual basis, the Company maintains a strict refund policy to
ensure the stability of services.
2.1. Cooling-off Period (15 Days) The Company offers a limited “Cooling-off Period” to allow the User to evaluate the
Service.
• If the User initiates a cancellation request within fifteen (15) business days of the initial activation date, the
User shall be eligible for a refund of the Subscription Fee.
• Deductions: The refund amount shall be subject to deductions for:
o Administrative, onboarding, and server setup costs incurred by the Company.
o Pro-rated charges for the number of days the Service was utilized during the Cooling-off Period.
o Applicable taxes (GST) which have already been deposited with the Government.

2.2. Cancellation After Cooling-off Period If the User elects to cancel the subscription after the expiry of the Cooling-off
Period (i.e., from the 16th day onwards):
• No Refund: The Subscription Fee paid for the Annual Term is non-refundable and non-transferable.
• The Company treats the upfront annual payment as a definitive commitment to the tenure. No pro-rated
refunds, credits, or carry-forward balances shall be issued for the unutilized months of the Annual Term.
• The Service will continue to remain active until the conclusion of the paid Annual Term, after which it will
automatically expire unless renewed.

3. Hardware Return and Warranty Policy
The Hardware purchased from Stado (e.g., Biometric Scanners) is a physical asset transferred to the User upon sale.
3.1. No Buy-Back or Returns The Company explicitly states that there is no buy-back, exchange, or return policy for
Hardware once sold and delivered. Cancellation of the Software subscription does not entitle the User to return the
Hardware for a refund. The Hardware and Software are distinct commercial entities; the Hardware remains the property
of the User regardless of subscription status.
3.2. Dead on Arrival (DOA) If the Hardware is found to be non-functional upon delivery, the User must notify the
Company within forty-eight (48) hours of receipt. The Company will arrange for a replacement of the specific defective
unit. This clause is void if the defect is caused by physical damage, water damage, or electrical surges at the User’s
premises.
3.3. Manufacturer Warranty The Hardware is covered under a Warranty for a period of twelve (12) months from the
date of activation. Warranty claims must be processed through the Company’s support team. Unauthorized repairs or
breaking of the device seal will void the warranty immediately.
4. Renewal and Auto-Expiry
4.1. Renewal: The Subscription does not auto-renew without User consent. The Company shall send reminders thirty
(30) days prior to the expiration of the Annual Term. 4.2. Data Retention upon Expiry: If the User fails to renew the
Annual Subscription upon expiry, the Company reserves the right to suspend access to the Service. User data may be
retained in a “Read-Only” format for a grace period of ninety (90) days, after which it may be permanently deleted from
the Company’s servers in compliance with data privacy standards.

5. Refund Processing
In the event a refund is approved under Clause 2.1:
1. Mode: Refunds will be processed strictly to the Original Payment Instrument.
2. Timeline: Processing may take between seven (7) to fourteen (14) business days, subject to banking norms.
3. Taxes: Goods and Services Tax (GST) is non-refundable once remitted to the authorities.
6. Termination for Breach
The Company reserves the right to terminate the User’s account immediately, without notice and without refund, if the
User is found to be in violation of the Terms of Service, including:
• Fraudulent use or manipulation of the payroll algorithms.
• Violation of intellectual property rights under the Copyright Act, 1957.
• Any act compromising the security of the Platform under Section 43 and Section 66 of the Information
Technology Act, 2000.

7. Limitation of Liability & Jurisdiction
To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential damages arising
from the cancellation of the Service.
• Jurisdiction: This Policy is governed by the laws of India. The User agrees that the courts located in Patna, Bihar
shall have the exclusive jurisdiction to settle any disputes or claims arising out of or in connection with this
Policy.
• Arbitration: Any dispute shall first be referred to a sole arbitrator appointed by the Company, in accordance
with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Patna, Bihar.